ComEd has announced two new ways it is utilizing technology to improve communication with their customers. The first is an interactive online outage map and the second is a mobile application for smartphones.

“These new features are just two of many improvements ComEd has made in recent months as part of our focus on delivering greater value to our customers through enhanced customer service,” said Terence R. Donnelly, executive vice president and chief operations officer of ComEd.

ComEd’s interactive outage map allows customers to report and view current outages. The color-coded triangle icons illustrate how many customers are affected by each incident, as well as pinpointing the outage location.

Zooming in on a specific area gives more details such as Customers Affected, Estimated Restoration and Crew Status. The map is updated every half hour, and a mobile version is in the works as well.

When you zoom in on the ComEd Outage map more details are shown

The interactive outage map can be found on the ComEd website www.comed.com under the Customer Service tab, along with other useful outage information or by clicking here www.comed.com/map.

The new ComEd Mobile App like the outage map will allow customers to report power outages and check restoration status. ComEd residential customers will also be able to use the app to view account information such as:

  • Account balance
  • Account history
  • Manage payments, including budget billing, automatic and one-time payments
  • Report meter readings

The ComEd mobile app is free and available for download on iPhone and Android devices on the ComEd website www.comed.com/app or by searching for “COMED” in the application store on your smartphone.

Have you tried the ComEd Outage Map or Mobile App let us know what you think?

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