From the PriceWatch™ Service Desk
It happens every year when the temperatures start to drop; more people start to turn on their furnaces and gas prices rise due to the increased use. Realgy has a solution to the price increases: PriceWatchTM
PriceWatch™ is a Realgy exclusive service that monitors the natural gas market to pin-point the most advantageous time for our natural gas customers to lock in a rate for the winter heating months.
This year the PriceWatchTM analysts here at Realgy have determined that customers will show a significant savings by locking in a natural gas rate for the winter months, November to March. Realgy has already started sending out emails and calling customers to let them know that it’s time to fix their gas rates using PriceWatchTM.
Already we have had many customers lock in their rates; this, along with Natural Gas storage, will ensure that the winter bills will not be as high as they normally would have been if a customer merely relied on with their local utility company.
If you have any further questions please feel free to contact a Realgy Energy Services Customer Service Representative by phone (877)-300-6747, by email support@realgy.com, by fax (860)-23 -3884, or by mail 675 Oakwood Avenue, West Hartford, CT 06110.
In Response to “After six-year dispute, court orders $37 million ComEd refund”
Written by Michael Vrtis President of Realgy Energy Services in response to the Crain’s article After six-year dispute, court orders $37 million ComEd refund
So how do all the various entities work in overseeing a regulated utility or why does it take 6 years to refund overcharges?
This Crain’s article provides a great example, let’s look at the 3 steps:
STEP 1
The utility; ComEd has a monopoly to delivery electricity in its area and is overseen (regulated) by the Illinois Commerce Commission (ICC). ComEd wants to be paid more for providing service and goes to the ICC requesting an increase in fees from customers in exchange for providing better and more useful service.
The regulator; ICC approves a rate increase (and the improved service) for which ComEd begins charging customer
STEP 2
The Consumer Advocate; Citizens Utility Board (CUB) is an agency that seeks to ensure ComEd treats its customers (mainly residential) fairly. Remember ComEd is a monopoly and can only charge what the ICC (in some cases politicians) approve. The CUB sees that the ICC approval of the rate increase unfairly treated the consumer to the benefit of ComEd. So, CUB sues ComEd and wins.
The Court; orders the ICC to review the matter. Again, the court won’t get into the technical review (that’s why they sent it to the ICC for re-review).
STEP 3
This step is about appealing (delaying) the previous decisions….. in this case the ICC agrees with CUB and removes those funds from the rate base which means ComEd (having already collected them) has to return them. They don’t have to return them as they were received but by some form of distribution of the funds.
Of course, ComEd appeals to the appellate court (they review lower court decisions) and lost. The appellate court would have to overturn the ICC on technical issues to agree with ComEd.
So let’s see if the money is returned. This example illustrates that a regulated utility has many people who watch them and those who watch and act to hold all sides accountable really do serve the public interest.
How does this affect Realgy’s customers; they will receive a refund (depending on how ComEd disperses them) as this was a charge related to distribution of the wholesale supplied energy in part provided by Realgy.
Check out the Crain’s article: “After six-year dispute, court orders $37 million ComEd refund”
In Response to Chicago can’t beat ComEd price. So raise it?
Written by Michael Vrtis President of Realgy Energy Services in response to Chicago can’t beat ComEd price. So raise it?
Realgy DOES NOT support changing how the Illinois Power Agency buys power, so that our prices can be more competitive.
We already are:
- Realgy has been below ComEd monthly pricing since January 2012, Twenty-one straight months in a row!
- Our average commercial customer has saved $3,741.41
- Our average residential customer has saved $90.02
We compete in serving our customers, not just with lower priced energy but smarter buying strategies.
This price question is a result of municipal aggregation, where cities like Chicago want to be able to raise money by adding a surcharge onto the electric rate customers pay, and still show savings compared to the utility!
Municipalities select an energy marketer as their preferred vendor and require they add a surcharge to their cost which they pay to the city. The surcharge provides no value to the customer or the energy marketer.
Perhaps instead of looking to raise everyone’s price of power they should just get out of the aggregation business or look to actually add value for their surcharge.
Check out Crain’s article: “Chicago can’t beat ComEd price. So raise it?”
Realgy Energy Services Now Offering Natural Gas Services to Residential Illinois Customers
PRESS RELEASE 21 SEPTEMBER 2012 | By: Realgy, LLC
At their customers’ request Realgy Energy Services is now serving Illinois residential natural gas customers.
The president of Realgy, Michael Vrtis has announced that the Illinois Commerce Commission has given authorization to extend service to residential customers in the North Shore, Peoples, and Nicor service territories. Realgy was previously authorized to service only retail commercial natural gas accounts in Illinois.
“Our expansion into the residential natural gas market is the next logical step in Realgy’s plans to expand service to our customers in the Illinois energy market,” said Vrtis. “It’s the perfect complement to extend our existing Illinois electric service. This expansion will give all residential and commercial customers in Illinois a chance to save money on both their natural gas and electricity.”
Realgy Energy Services is an energy marketer serving retail and residential customers in Indiana, Illinois and Michigan. They have been serving Illinois customers beginning in 2004; since that time they have had a perfect record (certified A+) with the Better Business Bureau; and have been recognized as an Inc 500 company in 2011 and 2012.
Contact:
Realgy, LLC
Michael Vrtis
675 Oakwood Avenue
West Hartford, CT
860-233-2270
www.realgyenergyservices.com
ComEd Outage Alert Map and Mobile App
ComEd has announced two new ways it is utilizing technology to improve communication with their customers. The first is an interactive online outage map and the second is a mobile application for smartphones.
“These new features are just two of many improvements ComEd has made in recent months as part of our focus on delivering greater value to our customers through enhanced customer service,” said Terence R. Donnelly, executive vice president and chief operations officer of ComEd.
ComEd’s interactive outage map allows customers to report and view current outages. The color-coded triangle icons illustrate how many customers are affected by each incident, as well as pinpointing the outage location.
Zooming in on a specific area gives more details such as Customers Affected, Estimated Restoration and Crew Status. The map is updated every half hour, and a mobile version is in the works as well.
When you zoom in on the ComEd Outage map more details are shown
The interactive outage map can be found on the ComEd website www.comed.com under the Customer Service tab, along with other useful outage information or by clicking here www.comed.com/map.
The new ComEd Mobile App like the outage map will allow customers to report power outages and check restoration status. ComEd residential customers will also be able to use the app to view account information such as:
- Account balance
- Account history
- Manage payments, including budget billing, automatic and one-time payments
- Report meter readings
The ComEd mobile app is free and available for download on iPhone and Android devices on the ComEd website www.comed.com/app or by searching for “COMED” in the application store on your smartphone.
Have you tried the ComEd Outage Map or Mobile App let us know what you think?
What is PriceWatch™?
Realgy Energy Services offers our PriceWatch™ winter fixed-price program to all of our Natural Gas customers who have a valid email address on file.
PriceWatch™ utilizes Realgy Energy Services’ proprietary trading and computer services. PriceWatchTM is designed to send out alerts when fixed pricing is such that it can reduce costs over the winter months.
It’s that time of year again when Realgy’s staff of Energy Advisers start to look into the future to see whether locking in your natural gas at a certain price for the winter months will save you money.
Our Energy Advisers start monitoring the market prices of natural gas in early August and continue to monitor prices through September and October. Historically, natural gas prices are lower in September and October before rising again in the winter months due to rising demand.
Realgy’s staff of Energy Advisers monitor future prices every day to recommend the best time to lock in a price so our customers save the most money on their natural gas usage this winter season.
PriceWatch™ is time-sensitive and requires all customers who want to participate to have a valid email address on file with Realgy Energy Services.
Our Energy Advisers need a response within 48 hours in order to lock in the best price.
PriceWatch™ Benefits
- We monitor the market and recommend pricing
- We charge no additional fee
- You choose to participate
- You are protected against rapid price increases
- Not a one-time purchase but proactive consultation
If you have any further questions please feel free to contact a Realgy Energy Services Customer Service Representative by phone, (877) 300-6747, by email, support@realgy.com, by fax (860) 233-3884, or by mail, 675 Oakwood Avenue, West Hartford, CT 06110.