Citizens Energy Group in seeking to simplify service for their customers seems to have aggravated an already problematic issue—billing. After aggregating the gas, water, and wastewater in their monthly bill, the number of complaints and the complications in resolving those complaints has sky-rocketed.
How would you react if 20% of your customers hung up because of long wait times when they called in to resolve a billing issue?
The Indiana Utility Regulatory Commission (IURC) has opened an investigation into Citizens Energy billing practices. If you have experienced billing issues, please contact the IURC (information provided below) to have it addressed.
Realgy Energy is a registered energy marketer in the Citizens Energy Select program. Through this program, Realgy offers commercial and industrial customers direct wholesale prices without any utility cost added; the result has been savings. To find out how much you can save through Citizens Energy Select, please call or visit; Service Plans for Citizens Gas
Indiana Utility Regulatory Commission Contact Info
Reference: Docket #44462; Citizens Energy billing inquiry
Read the full Fox 59 article, “Regulators to investigate Citizens Energy’s management, billing practices”