Customer Service FAQ

Who is Realgy Energy Services?
What is the difference between Realgy Energy Services and my current utility provider?
Why would I buy my natural gas or electricity from Realgy Energy Services instead of the utility?
Will I receive two bills once I switch to Realgy Energy Services?
How long will it take for my account to switch to Realgy Energy Services?
Will you send me something confirming my order?
Will you notify me when the switch takes place?
Does Realgy Energy Services require a deposit?
Is there a monthly fee?
Can I still use auto-payments to pay my bill?
Does Realgy Energy Services offer budget billing?
If my gas goes out, who do I call?
Is there an early termination fee?
How long is my term and why does it end in April?
Is Realgy Energy Services regulated by the state?
Am I on a fixed rate?
Is locking in a fixed price the best way to save and what is PriceWatchTM?
Why don’t I have a contract?


Who is Realgy Energy Services?

Realgy Energy Services is a third party supplier of electricity and natural gas. We serve over ten utilities within three states; Illinois, Indiana and Michigan.  Realgy Energy Services Service Areas.

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What is the difference between Realgy Energy Services and my current utility provider?

Realgy is able to offer low monthly variable rates by purchasing natural gas and electricity every day in the wholesale market.

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Why would I buy my natural gas or electricity from Realgy Energy Services instead of the utility?

Realgy, a full-service marketer, will blend fixed and spot or index-variable pricing to obtain the best overall pricing solution. This pricing approach requires more time, attention, and expertise. This is the difference you enjoy with the Realgy Energy Services CHOICE program.

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Will I receive two bills once I switch to Realgy Energy Services?

No. You will continue to receive just one bill from your local utility. The bill will include your energy supply charges from Realgy, any charges for delivery and maintenance from your utility, as well as all state and government taxes.

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How long will it take for my account to switch to Realgy Energy Services?

Your local utility will determine the exact switch date, but it could take anywhere from ten to thirty-six days depending on your utility.

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Will you send me something confirming my order?

Yes, after enrolling with Realgy, you will receive a Welcome Letter within 10 business days.

If it has been longer than two weeks and you still have not received your Welcome Letter, please contact Customer Service at (877)-300-6747 x1000.

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Will you notify me when the switch takes place?

Since your local utility determines the exact date of the switch Realgy will not be able to notify our customers when the switch takes place.

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Does Realgy Energy Services require a deposit?

No, Realgy does not require a deposit to switch.

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Is there a monthly fee?

Some of the Realgy service plans may include a small monthly fee; you can find this information listed on the Service Plans page.

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Can I still use auto-payments to pay my bill?

Realgy recommends contacting your local utility to confirm whether this option will remain available after you switch.

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Does Realgy Energy Services offer budget billing?

While Realgy does not offer budget billing, many customers base their yearly budget on what they paid for gas or electricity last year. Realgy can help you reach or beat your target budget by actively planning an effective energy strategy for your organization. We excel in this area of cost planning with our customers.

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If my gas goes out, who do I call?

Your local utility will continue to service all electric and gas lines and any meters on your property.  To report a gas leak, service interruption or downed power line, please contact your utility.

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Is there an early termination fee?

The early termination fee is $80. There is no fee to cancel at the end of your term.

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How long is my term and why does it end in April?

All Realgy natural gas and electric contract terms are twenty-four months unless otherwise noted in your agreement. All Realgy contract terms end in April; when Natural Gas Storage starts.  Your contract will automatically renew* for another twelve-month period if we do not hear from you prior to April 1st.

For example, if you sign up with Realgy on June 1, 2011, your contact will be until April 1, 2014, comprised of twenty-four months to June 1, 2013 and then to the next April which would be April 1, 2014.

*Michigan contracts do not automatically renew.

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Is Realgy Energy Services regulated by the state?

Yes Realgy is regulated by state regulatory commissions in every state we operate in.

Illinois – Illinois Commerce Commission

Indiana – Indiana Utility Regulatory Commission

Michigan – Michigan Public Service Commission

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Am I on a fixed rate?

If you just enrolled with Realgy and have not signed a Fixed Price Amendment to your contract, you are on a variable rate. This means it not only changes every month but also every day.

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Is locking in a fixed price the best way to save and what is PriceWatchTM?

Not always, many “CHOICE” marketers lock customers into a fixed price at the market peak, but not Realgy. Realgy offers our customers a service called PriceWatchTM.  If we feel that a fixed price will reduce your energy costs over a recommend period of time, the PriceWatchTM service will send out an alert to lock into a fixed price for a given period of time.

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Why don’t I have a contract?

You do have a contract, if you signed up for Realgy over the phone; you verbally signed an Electronic Service Agreement or TPV. The TPV is recorded and saved as a voice file, this is your contract.

If you did not enroll over the phone, you have a paper contact that you signed and returned to Realgy, this is your contract.

All the terms and conditions of your contract are located either on your contract or on the Service Plans page by Utility

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Customer Service
877-300-6747 x1000

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877-431-8527

Sales 877-300-6747 x2000

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