Customer Services

Our Guarantees

Realgy Energy Service – INVESTED in Service™

Delivery Service

Realgy Energy Services guarantees that you will have exactly the same level of reliability as you now have with your local utility company. Realgy and its suppliers will pay the costs incurred by our customers in receiving alternative energy service should an unplanned energy outage (interruption of our energy delivery to your local utility company) result solely from our service. Realgy and its suppliers have firm capacity and nominate daily; however we can control only the delivery of energy to the local utility company. A disruption by the local utility company may affect the delivery of your natural gas or electricity.

Low Price / PriceMatchTM

If you have an offer for burner-tip service that you feel is lower—Realgy will match it. In addition, Realgy will provide you with one of our exclusive Service Plans. Contact customer service and send in the written offer. Realgy will match it or beat it and send you an offer for the appropriate Service Plan for your business.

Savings Analysis

As part of Realgy Energy Services, we offer you a free Proposal Savings Analysis. The Proposal Savings Analysis compares the cost of receiving your natural gas from the local utility company and Realgy Energy Services. You rely on this comparison and so do we. If our Proposal Savings Analysis does not reflect your actual cost for your natural gas consumption, we want to know. We guarantee the accuracy of our savings analysis. * If Realgy Energy Services Proposal Savings Analysis does not accurately calculate the local utility companies’ cost, we will credit your account the difference for each month our analysis was not accurate. Payment will be credited to your account.

*The Proposal Savings Analysis accuracy must exceed 2.5% of the proposal’s total cost.

State and Local Utility Registration

Lawmakers are carefully protecting consumers as the natural gas and electric industries implement the restructuring from a regulated monopoly to a competitive service. They have imposed strict requirements and rules on new natural gas and electricity providers. At Realgy Energy Services, we take consumer protection very seriously and provide you with protection—beyond what the law requires—at every step of the way. Realgy Energy Services, like other companies selling to industrial, commercial, and business customers, must:

  • Register with the Public Utilities Commission of local utility
  • Be approved by the Public Utilities Commission of local utility
    Provide financial guarantees to the Public Utilities Commission of local utility
  • Demonstrate customer service

You have the right to file a complaint against your supplier with the Public Utilities Commission or local utility. Any company found violating the rules will have its registration revoked and will no longer be allowed to sell.

Realgy Energy Services further guarantees the performance of all its suppliers.

Energy Information

Realgy Energy Services provides different levels of services to meet your needs.

  • Our call center for routine matters
  • Energy Broker for in-depth knowledge to meet your specific energy needs
  • Customer service for personal attention
  • Online access to data centric responses

Privacy

Both state-of-the art technology and the calculated design of the Realgy Energy Services site ensure that your confidential account information is accessible only to you and Realgy Energy Services. Your information stored with Realgy Energy Service is not shared, traded or in any way available except for serving your account(s).

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Customer Service
877-300-6747 x1000

Live Call Center
877-431-8527

Sales 877-300-6747 x2000

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